E-COMMERCE

The five steps to successful international e-commerce

At the recent Internet Retailing Expo, BT Fresca's Justin Lord outlined the challenges to overcome – and pitfalls to be aware of – when planning an international expansion programme for your e-commerce operation. We caught up with him to try and get to the heart of the issues and hear his thoughts on the best way to proceed...read more

SUPPLY CHAIN

Retailers going back to the future for risk-free stock control

They say that nothing is ever truly new, and in retail we're seeing the return of a retail model and customer service approach that wouldn't have looked out of place in days gone by. In the drive to create a more efficient, less risky supply chain, with stock only sourced as and when it's needed, the emerging model is more akin to a business to business trading exchange, albeit instantaneous and on a global scale. So we asked supply chain guru Robin Coles to explain what the impact of this would be...read more

CRM & LOYALTY

Deliver a better class of clientelling

Clientelling is the discipline of building closer relationships with your customers. It has two positive impacts: increased customer satisfaction and, by blueprinting the best practice of your top sales associates so that others can emulate their success, improved productivity. So, what is the secret to successful clientelling? There are five key steps...register to download the white paper

INTERNATIONAL EXPANSION

Asia-Pacific: A remarkable retailing opportunity

With difficult trading conditions in the UK, it comes as no surprise that many retailers are looking to expand internationally. Large emerging markets such as India and China have been identified as major opportunities for goods and services, and China also plays a key role in the extended global supply chain, linking manufacturers directly to retail outlets. But it's not easy, and you need to find a partner that understands both your business and the local market. That's why big names such as Tommy Hilfiger are working with BT...read more

INDUSTRY AWARDS

Retail Week Technology Awards – fingers crossed!

We're excited and proud that we've been shortlisted for four awards along with our clients – The Co-operative Group, Lyle & Scott, Pets at Home and Whistles. So we'll be there on 14 June at the Hilton Hotel, all dressed up and waiting with bated breath to hear if we've won. We just have to work on our acceptance speeches and get the champagne on ice now...read more

Latest news and views

BT Tower event

Wednesday 29 June, 10.00am-3.00pm, BT Tower, London

Why separate inventory by channel when it's your biggest resource?

Find out how international expansion and trading across retail, wholesale, franchise and e-commerce are changing inventory models. Join Richard Wolff, former Marks and Spencer PLC board member to hear how smarter sourcing and stock management will help your business really compete.

See the full itinerary and register now to secure your place

Please note: This is an exclusive event for small to medium fashion and apparel retailers and wholesalers only.

White paper download

Follow our five steps to a better class of clientelling to boost your bottom line. Our CRM experts outline the importance of getting everyone on board with a clientelling programme and providing the right tools to make it a success...register here to download your copy

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